- Orders received before 1:00 pm will, most often, ship the same day.
- Most items are available from stock, or after a short delay, and are shipped directly from the warehouse in the UK.
- All Plans & Drawings are printed on demand, are shipped directly from the printers and shall be subject to a secondary shipping fee if ordered with other goods of a total value under £150.
- Basket items not in stock for immediate shipping will be marked with ‘Back Order’ prior to checkout.
- Timescales required to fulfill ‘Back Order’ items will be reported by email within a timely manner.
- Returns may only be accepted after obtaining prior authorisation.
- Returns must be sent via an insured, tracked and signed for service, in original packaging where practical, and must be returned in sale-able condition.
- Customers are responsible for the cost of returns.
- Refunds will be made within 7 days of receipt of goods returned in sale-able condition.
UK Shipping Services Are
- Best endeavours, aiming for a Next Working Day service for all UK locations except Islands, Highlands & Northern Ireland, where the aim is a Two Working Day service.
EU Shipping Services Are
- Best endeavours, aiming for a Three Working Day service for all EU locations except Islands & inaccessible regions, where the service aim is a Five Working Day service.
Worldwide Shipping Services Are
- Calculated volumetrically and costs depend upon your order.
- Best endeavours, aiming for a Seven Working Day service for all International locations except Islands & inaccessible regions, where the service aim is a Ten Working Day service.