Shipping and Returns

Shipping

  • Orders received before 1:00 pm will, most often, ship the same day.
  • Most items are available from stock, or after a short delay, and are shipped directly from the warehouse in the UK.
  • All Plans & Drawings are printed on demand, are shipped directly from the printers and shall be subject to a secondary shipping fee if ordered with other goods of a total value under £150.
  • Basket items not in stock for immediate shipping will be marked with ‘Back Order’ prior to checkout.
  • Timescales required to fulfill ‘Back Order’ items will be reported by email within a timely manner.

Returns

  • Returns may only be accepted after obtaining prior authorisation.
  • Returns must be sent via an insured, tracked and signed for service, in original packaging where practical, and must be returned in sale-able condition.
  • Customers are responsible for the cost of returns.
  • Refunds will be made within 7 days of receipt of goods returned in sale-able condition.

UK Shipping Services Are

  • £8 for all orders under £150.
  • Free for all orders above £150.
  • Best endeavours, aiming for a Next Working Day service for all UK locations except Islands, Highlands & Northern Ireland, where the aim is a Two Working Day service.

EU Shipping Services Are

  • £25 for all orders under £250.
  • Free for all orders above £250.
  • Best endeavours, aiming for a Three Working Day service for all EU locations except Islands & inaccessible regions, where the service aim is a Five Working Day service.

Worldwide Shipping Services Are

  • Calculated volumetrically and costs depend upon your order.
  • Best endeavours, aiming for a Seven Working Day service for all International locations except Islands & inaccessible regions, where the service aim is a Ten Working Day service.